Return & Refund Policy
We stand behind every product and service we provide. This policy is designed to be fair to you as a customer and to protect the work, time, and resources our team puts into every order. Please read it carefully before placing your order.
Our Commitment to You
At Jules Custom Enterprise LLC, we take pride in every single order we produce. We are a Houston small business built on trust, and we want every customer to feel good about doing business with us β before, during, and after their order is complete.
Because the majority of our products are custom-made, personalized, or event-based, returns and refunds work differently than a traditional retail store. Once we begin work on your order β digitizing a design, printing a transfer, cutting a banner, or setting up for your event β time, materials, and labor have already been invested specifically for you.
π‘ Our goal is simple: If something is not right, we want to fix it. Contact us as soon as possible and we will work with you to find the best resolution we can.
Store Credit β How Returns Work
Jules Custom Enterprise LLC does not issue cash refunds.
When a return or credit is approved, it will be issued as store credit β a balance you can apply toward any future order or service with Jules Custom Enterprise LLC. Store credits do not expire and can be used on any service we offer.
Custom printing, embroidery, and event services require us to purchase materials, dedicate machine time, and prepare everything specifically for your order. Store credit allows us to make things right for you while keeping our small business operating to serve our community.
β Store Credit Can Be Used For:
β’ Any future DTF or UV DTF transfer order
β’ Custom embroidery or apparel orders
β’ Banners, yard signs, or backdrops
β’ Bounce house or party rentals
β’ Party supplies, decor, or event packages
β’ Any other service Jules Custom Enterprise LLC provides
β’ Store credit never expires and has no minimum use requirement
Custom & Personalized Products
The following products are made specifically for you and are not eligible for returns or refunds once production has begun β unless the error was made by Jules Custom Enterprise LLC.
π« Non-Returnable Custom Products:
β’ DTF transfers and UV DTF transfers (all sizes and gang sheets)
β’ Custom embroidered hats, shirts, hoodies, jackets, and bags
β’ Custom printed apparel and uniforms
β’ Vinyl banners, yard signs, and backdrops
β’ Retractable banner stands with custom printed banners
β’ Custom funeral programs
β’ Custom cakes, sweet treats, and confections (perishable β no returns)
β’ Any product with your name, logo, photo, or personalized artwork
This is why we always send you a digital proof for your approval before production begins. Once you approve a proof and production starts, the order is considered confirmed. Please review your proof carefully β check spelling, colors, sizing, and design placement before giving approval.
β οΈ Important: Approving a digital proof confirms that you have reviewed and accepted the design. Jules Custom Enterprise LLC is not responsible for errors that were present in the approved proof, including typos, color choices, or sizing decisions made by the customer.
Event Cancellation Policy
This policy applies to all event-based services including bounce house rentals, party supply rentals, balloon decor, full event setups, slumber party teepee setups, and any service requiring scheduling, delivery, and setup.
Cancellation eligible for store credit minus the non-refundable deposit
Partial store credit may be issued at our discretion β contact us immediately
No credit issued β full balance is forfeited unless special circumstances apply
No credit or refund issued under any circumstances
Why we enforce the 3-day rule: By the time your event is 3 days away, our team has already confirmed availability, prepared equipment, arranged delivery logistics, and in many cases pre-purchased materials specifically for your booking. Cancellations at that stage result in direct losses we cannot recover. We appreciate your understanding.
Rescheduling: If you need to reschedule β not cancel β please contact us as early as possible. We will do our best to accommodate a new date subject to availability. Rescheduling requests made at least 7 days in advance will be honored at no additional charge whenever possible.
Deposits β Non-Refundable
All deposits paid to Jules Custom Enterprise LLC are non-refundable.
This applies to all services β custom printing, embroidery, apparel, banners, bounce house rentals, party supplies, slumber party teepees, sweet treats, funeral programs, lawn care, and government contracting orders.
A deposit is collected at the time of booking to:
β’ Reserve your event date and hold it exclusively for you
β’ Begin the design, digitizing, or production process
β’ Purchase materials and supplies specific to your order
β’ Compensate our team for time already invested in your project
Because the deposit is used immediately upon receipt to begin your order, it cannot be returned regardless of the reason for cancellation β including personal emergencies, schedule changes, or change of mind.
π‘ Please be certain before you book. If you are unsure about dates, quantities, or designs β reach out to us first at (832) 322-3449 and we will help you finalize the details before you commit your deposit.
If We Make a Mistake β We Make It Right
If Jules Custom Enterprise LLC makes an error on your order, we own it and we fix it. Period. If the mistake is ours, you will receive:
β’ A full reprint or redo at no charge β we redo the order correctly at our expense
β’ Full store credit β if a reprint is not the right solution, we issue full store credit for the amount paid
β’ Priority handling β your corrected order is moved to the front of our production queue
Our errors include: wrong design printed, wrong size produced, wrong item shipped, significant color deviation from the approved proof, or defective materials used in production.
To report an error on your order:
Contact us within 48 hours of receiving your order. Take clear photos of the issue and send them to 1julescustom@gmail.com or text to (832) 322-3449 with your name and order details.
Damaged or Defective Items on Arrival
If your order arrives damaged or contains a manufacturing defect, notify us within 48 hours of delivery. We will assess the damage and determine the appropriate resolution, which may include a replacement, partial store credit, or a shipping carrier claim.
Photograph the damaged item and packaging before discarding anything. Send photos and your order details to 1julescustom@gmail.com within 48 hours. Claims submitted after 48 hours may not be eligible for replacement or credit.
Special Circumstances
We are a community business and we genuinely care about our customers. We understand that truly unexpected situations arise β medical emergencies, deaths in the family, severe weather events, or other circumstances completely beyond your control. In these cases, we will review your situation individually and at our sole discretion may offer:
β’ Event rescheduling at no additional charge subject to availability
β’ Partial store credit applied toward a future booking
β’ Extended timeline to use your credit or complete your order
β’ Pause on production if work has not yet begun
Special circumstance accommodations are made entirely at the discretion of Jules Custom Enterprise LLC management. All decisions are final.
π Call us directly at (832) 322-3449. Special circumstances are handled person to person. Call or text us so we can talk through your situation and find the best path forward together.
How to Request a Return or Credit
If you believe you qualify for a store credit or have an issue with your order, follow these four steps:
Reach out within 48 hours of receiving your order or becoming aware of the issue.
Send clear photos of the issue and your order details to 1julescustom@gmail.com or text (832) 322-3449.
We review your request same business day and respond with our determination and next steps.
If approved, store credit is applied to your account and available for your next order immediately.
What Is Not Covered
The following situations are not eligible for return, store credit, or refund under any circumstances:
β’ Orders where a digital proof was approved by the customer and produced as shown
β’ Customer-provided design errors including typos, incorrect colors, or wrong files submitted
β’ Change of mind after production has begun
β’ Incorrect sizing, quantities, or garment colors selected by the customer
β’ Normal wear and tear or washing damage on embroidered or printed garments
β’ Perishable items including all custom cakes, sweet treats, and confections
β’ Event rental equipment that was misused, improperly supervised, or damaged by the customer
β’ Cancellations made on the day of the event
β’ Orders where payment was not made in full prior to delivery
β’ Requests made more than 48 hours after delivery without prior written communication
By placing an order or booking a service with Jules Custom Enterprise LLC, you confirm that you have read, understood, and agree to this Return & Refund Policy.
This policy applies to all orders and bookings regardless of how they were placed β online, by phone, by text, by email, or in person. Jules Custom Enterprise LLC reserves the right to update this policy at any time. The most current version is always available at julesmultiservice.com.
Ready to Place Your Order?
We are here to help β Mon through Sat, 9:00 AM to 6:30 PM.
(832) 322-3449 Β· 1julescustom@gmail.com
MonβSat: 9:00 AM β 6:30 PM Β· Sunday: Closed