You Have Questions.
We Have Real Answers.
We know ordering custom printing, booking a bounce house, or planning an event can feel overwhelming. That's why we put everything right here — real answers, plain language, no runaround.
Ready to skip the reading and get right to it?
Fill out our intake form and we'll get back to you the same day.Q: What areas do you serve?
We are based in Houston, Texas (77028) and serve the Greater Houston area — including Pearland, Sugar Land, Katy, Pasadena, Baytown, The Woodlands, and surrounding cities.
For custom printing and apparel, we can ship anywhere. For events, rentals, and décor, delivery is included within 25 miles of our location. A travel fee applies beyond that — we'll always tell you upfront.
Q: How far in advance should I book or place my order?
It depends on the service:
• Events, rentals, and party décor: Book 2 to 4 weeks in advance — especially for weekends and holidays.
• Custom printing and apparel: 5 to 7 business days is standard. Rush service may be available.
• Banners and signage: Typically 3 to 5 business days after design approval.
💡 The earlier you reach out, the better we can take care of you. If you have a hard deadline, tell us right away.
Q: Do you require a deposit?
Yes. Most bookings and custom orders require a non-refundable deposit to hold your date or begin production. This protects your spot and ensures our team is dedicated to your order.
The remaining balance is due before delivery, at setup, or a few days before your event. We will always tell you exactly what's owed and when before you commit to anything.
Q: What payment methods do you accept?
We keep it flexible. We accept major debit and credit cards, Zelle, Cash App, and online invoices sent directly to your email. Full payment must clear before we release, deliver, or set up your order.
Q: Can I see samples or examples of your work?
Absolutely. View photos throughout this website and on our social media — Facebook, Instagram, and Pinterest — where we post real orders from real Houston customers regularly. Physical samples are available on request.
📘 Follow Jules Custom Enterprise on Facebook to see our latest work!
Q: What is your cancellation policy?
• Events and rentals: Cancellations 7 to 10 or more days before your event may receive a partial credit toward a future booking.
• Print orders: Cancellations at least 48 hours before production begins may receive a partial credit.
• Rush orders and all deposits are non-refundable once work has started or your date has been held.
💡 If something comes up, contact us right away at (832) 322-3449. We'll always work with you to find the best solution.
Q: What types of apparel items do you offer?
We work with t-shirts, hoodies, sweatshirts, polos, uniforms, hats, bags, and more — available in a variety of brands, sizes (S through 5XL), and colors. Tell us what the shirts are for and we'll guide you in the right direction.
Q: What printing methods do you use?
We use DTF transfers, vinyl, and embroidery — choosing the best method based on your design, fabric, and quantity.
• DTF — Best for full-color, detailed, or photographic designs
• Vinyl — Great for bold, clean single-color designs and lettering
• Embroidery — Premium look for logos on hats, polos, and jackets
Q: Is there a minimum order quantity?
No large minimums. We handle single pieces all the way up to bulk orders. Ordering one or two shirts is totally fine — the price per piece is simply lower on larger quantities.
💡 We keep your files on record so reordering is fast and easy whenever you're ready for more.
Q: Can I mix sizes and colors in one order?
Yes — as long as the design stays the same across all pieces, you can mix and match sizes and colors freely. This is common for family reunions, team shirts, company uniforms, and events.
Q: Will I see a proof before you start printing?
Yes — always. We send a digital mockup for your approval before production begins. Nothing goes to print until you confirm everything is exactly right. Once you approve and production starts, changes cannot be made.
Q: How do I care for my custom shirts so they last?
• Turn garments inside out before washing
• Wash in cold water
• Tumble dry low or hang dry
• Avoid bleach and high heat — both break down the print over time
Q: What are DTF and UV DTF transfers?
DTF (Direct-to-Film) transfers are full-color prints you heat-press onto garments — t-shirts, hoodies, hats, bags, and most fabrics. The result is vibrant, durable, and wash-resistant.
UV DTF transfers are for hard surfaces like cups, tumblers, mugs, and glass. They peel and stick — no heat press needed. Waterproof and long-lasting.
Q: Do you sell transfers only, or can you press them for me?
We can do both. If you have a heat press, we'll sell you ready-to-press transfers with pressing instructions. If you need the full service, we'll handle the printing AND the pressing — you receive the finished product.
Q: What file format do you need for my design?
Best to send a high-resolution PNG with a transparent background — at least 300 DPI for clean, sharp prints. PDF files also work well.
💡 Send files to 1julescustom@gmail.com — we accept PNG, PDF, SVG, and AI formats.
Q: What are gang sheets and how do they save money?
A gang sheet is a single large print sheet where we pack multiple designs — or multiple copies of the same design — as efficiently as possible. Instead of printing each separately, you get everything on one sheet at a lower cost per piece. Ideal if you have several different designs or want extras.
Q: Do you provide pressing instructions with transfers?
Yes — every order comes with our recommended temperature, pressure, and press time so you get consistent, professional results every time. If you're new to pressing, we're happy to walk you through it.
Q: What sizes and products do you offer?
• Vinyl banners: 2x4, 2x6, 2x8, 3x6, 4x8, and 4x10 feet
• Yard signs: 18x24" and 24x36" with H-stake wire included
• Photo backdrops: 5x7, 6x8, 8x8, and 8x10 feet
• Retractable banner stands: 33" and 47" wide with carrying case
• Bundle deals: Stand + printed banner for best value
Q: Are your banners weather-resistant for outdoor use?
Yes. Our outdoor banners are printed on weather-resistant vinyl that holds up against normal sun and rain. All banners include grommets and hemmed edges to prevent tearing. For extended outdoor use, we recommend storing them when not in use.
Q: Can you design my banner if I don't have artwork?
Yes — we offer full design services. Just tell us what you want it to say, your colors, and any photos or logos you'd like included. We'll create something professional for you. If you already have a design, send it and we'll check it for print readiness.
📧 Send files to 1julescustom@gmail.com — we accept PNG, PDF, SVG, and AI.
Q: How long does printing take?
Standard turnaround is 3 to 7 business days depending on the product and quantity — starting after design approval. Rush options may be available. Approving your proof quickly helps us get your order out faster.
Q: Can I reorder the same banner later?
Absolutely. We keep your approved files on record, so when you're ready to reorder we can jump straight into production without starting from scratch.
Q: What types of events do you decorate?
We decorate for all kinds of events — birthdays, sweet 16s, baby showers, gender reveals, graduations, weddings, anniversaries, corporate events, quinceañeras, and holiday parties — indoor and outdoor. If you have an event worth celebrating, we want to be part of it.
Q: What décor services do you offer?
Through our Party Zone Time division we provide:
• Balloon arches, garlands, bouquets, columns, and walls
• Custom photo backdrops and step-and-repeat displays
• Tables, chairs, linens, and tents for complete event setups
• Themed décor packages matched to your colors and style
Q: Do you handle setup and teardown?
Yes. Our team handles full setup and teardown for all décor that is rented or requires structure installation — balloon arches, garlands, backdrop frames, and more. Some items like balloon bouquets may be left with you to keep.
Q: How long will the balloons last?
• Indoor air-filled décor: Can last several days or longer in a climate-controlled space.
• Outdoor décor: Duration varies based on heat, sun, and wind — outdoor balloons may deflate or pop faster.
We'll give you care tips for your specific setup so you get the most out of your décor.
Q: What types of rentals do you offer?
Through Jules Bounce World we offer classic bounce houses, water slides, combo bouncers, obstacle course inflatables, and helium tank rentals for DIY balloon decorating.
Every rental includes delivery, setup, and post-event cleanup at no extra charge. You enjoy the party — we handle everything else.
Q: How long is a standard rental?
A standard rental covers a 4 to 8 hour window depending on the unit and your needs. Extended time may be available for an additional fee. We'll confirm the exact time window at booking so there are no surprises on your event day.
Q: What space requirements do you need?
Every inflatable needs a clear, level surface with enough space around the unit, plus access to a standard power outlet or generator connection nearby.
💡 No power outlet? Ask about adding a generator rental to your booking — see the Generators section below.
Q: Are your inflatables cleaned and sanitized?
Yes — every unit is thoroughly cleaned and sanitized between every event. Your family's safety and hygiene is important to us. We take pride in showing up with equipment that is clean, well-maintained, and in proper working condition.
Q: What happens if something gets damaged?
The renter is responsible for damage caused by misuse, neglect, or failure to follow safety rules. Normal wear and tear is covered on our end. Before we leave after setup, we'll walk you through the equipment and have you review and sign our rental agreement. No surprises.
Q: Do you provide generators for outdoor events?
Yes — and if you're renting a bounce house for an outdoor event, a generator is a must. We provide generators sized to safely handle your inflatables, sound equipment, and lighting all at once.
⚡ Don't risk your bounce house cutting off mid-party. Add a generator to your rental and keep the power running all event long.
Q: Is fuel included with the generator rental?
Most rentals include enough fuel for the agreed rental period. If your event runs longer or requires additional fuel, that will be discussed and priced separately. We'll always be upfront about what's included before your event day.
Q: Who sets up the generator?
Our team handles everything. We deliver, position, and connect the generator to your inflatables and equipment. Before we leave, we'll walk you through basic operation and safety guidelines. You don't need any technical knowledge — we take care of it.
Q: What if there's a power issue during the event?
Contact us immediately. We'll walk you through troubleshooting steps over the phone first. If the issue requires us to come out, we'll dispatch help as quickly as possible. Our goal is to make sure your event goes smoothly from start to finish.
📞 Keep our number saved: (832) 322-3449. We're reachable during your event.
Tell Us What You Need.
We'll Take It From There.
Whether you're ordering custom shirts, booking a bounce house, planning a full event, or just getting a price — fill out this form and we'll get back to you the same day.
- ✓No obligation — just a fast, honest quote
- ✓We respond same day during business hours
- ✓Mon – Sat 9:00 AM – 6:30 PM CT
We're Real People. Reach Out Anytime.
You don't have to figure it all out before you call. We'll help you find the right service, the right size, and the right price — no pressure, just real help from a Houston small business.
Ready to Place Your Order or Book a Rental?
📞 Call (832) 322-3449(832) 322-3449 · 1julescustom@gmail.com
Mon–Sat: 9:00 AM – 6:30 PM · Sunday: Closed