Privacy Policy
This Privacy Policy describes how Jules Custom Enterprise LLC collects, uses, protects, and discloses information about individuals who visit our website or engage with our services. By using our website or services, you agree to the terms of this Privacy Policy.
About Jules Custom Enterprise LLC
Jules Custom Enterprise LLC is a Houston, Texas-based multi-service company operating under the following service divisions:
Address: 6849 Orville St Unit A, Houston, TX 77028 Β |Β Phone: (832) 322-3449 Β |Β Email: 1julescustom@gmail.com Β |Β Web: julesmultiservice.com
Information We Collect
2.1 Information You Provide Directly
When you place an order, request a quote, submit a form, or contact us, we may collect:
β’ Full name Β Β β’ Phone number Β Β β’ Email address Β Β β’ Mailing or delivery address
β’ Event date, location, and event details Β Β β’ Design files and artwork
β’ Payment information (processed through secure third-party providers)
β’ Order details, service preferences, and special requests
β’ Communications you send via phone, text, email, or contact forms
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
β’ IP address and general location data Β Β β’ Browser type, operating system, and device information
β’ Pages visited, time spent, and navigation patterns
β’ Referring website or search terms Β Β β’ Cookies and similar tracking technologies
2.3 Information from Third Parties
We may receive information from third-party sources including payment processors (such as Stripe), social media platforms (such as Facebook and Instagram), and referral sources, subject to their respective privacy policies.
How We Use Your Information
Jules Custom Enterprise LLC uses the information we collect for the following legitimate business purposes:
β’ Processing and fulfilling your orders and service bookings
β’ Communicating about your order status, proofs, and delivery
β’ Sending quotes, invoices, and payment requests
β’ Responding to your inquiries, questions, and service requests
β’ Scheduling and coordinating event rentals, deliveries, and setups
β’ Improving our website, services, and customer experience
β’ Sending marketing communications and promotions (with your consent)
β’ Preventing fraud, unauthorized transactions, and misuse of our services
β’ Complying with applicable legal obligations
β’ Enforcing our Terms and Conditions and other agreements
β’ Maintaining business records as required by law or regulation
How We Share Your Information
4.1 We Do Not Sell Your Information
Jules Custom Enterprise LLC does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Period.
4.2 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business, including payment processors, shipping carriers, website hosting providers, and email service providers. These providers are contractually required to use your information only as necessary and to maintain appropriate security measures.
4.3 Legal Requirements
We may disclose your information when required by law, court order, subpoena, or other legal process, or when necessary to protect the rights, property, or safety of Jules Custom Enterprise LLC, our customers, or others, or to prevent fraud or enforce our agreements.
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
How Long We Keep Your Information
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer period is required by law.
β’ Order and transaction records: Minimum 7 years for tax and accounting purposes
β’ Design files and artwork: Retained indefinitely to facilitate reorders (you may request deletion)
β’ Customer communications: Up to 3 years
β’ Website analytics data: Up to 2 years
π‘ When your information is no longer needed, we securely delete or anonymize it.
How We Protect Your Information
Jules Custom Enterprise LLC implements and maintains reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, and destruction, including:
β’ Secure, encrypted connections (HTTPS/SSL) on our website
β’ Use of PCI-compliant payment processors β we do not store full credit card numbers
β’ Restricted access to personal information on a need-to-know basis
β’ Regular review of our data collection, storage, and processing practices
No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and gather analytics data. Cookies are small text files placed on your device by your web browser.
β’ Essential Cookies: Required for basic website functionality and cannot be disabled
β’ Analytics Cookies: Help us understand how visitors use our website
β’ Preference Cookies: Remember your settings and preferences for a better experience
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
Third-Party Links and Social Media
Our website and marketing materials may contain links to third-party websites and social media platforms including Facebook, Instagram, Pinterest, and LinkedIn. Jules Custom Enterprise LLC is not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before sharing any information.
If you interact with our social media pages, the respective platform may collect information about your interaction subject to that platform's own privacy policy.
Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at 1julescustom@gmail.com and we will promptly delete such information from our records.
Your Rights and Choices
Jules Custom Enterprise LLC honors the following rights for all customers:
β’ Access: Request a copy of the personal information we hold about you
β’ Correction: Request correction of inaccurate or incomplete information
β’ Deletion: Request deletion of your personal information, subject to legal retention obligations
β’ Opt-Out of Marketing: Reply "STOP" to any text, click "Unsubscribe" in any email, or contact us directly
β’ Portability: Request your information in a commonly used, machine-readable format
To exercise any of these rights, contact us at 1julescustom@gmail.com or call (832) 322-3449. We will respond within 30 days and may need to verify your identity before fulfilling your request.
Additional Disclosures for Texas Residents
Jules Custom Enterprise LLC operates in and from Houston, Texas. Under the Texas Business and Commerce Code and applicable Texas privacy laws, Texas residents may have additional rights regarding their personal information. We are committed to honoring these rights and will not discriminate against you for exercising them. If you are a Texas resident with questions about your privacy rights, please contact us using the information in Section 15.
Marketing and Communications
When you provide your phone number or email address, you may receive order confirmations, invoices, order status updates, and promotional offers from Jules Custom Enterprise LLC. By providing your contact information, you consent to receive these communications.
You may opt out of marketing communications at any time as described in Section 10. You cannot opt out of transactional messages related to active orders. We do not send spam. All marketing communications will identify Jules Custom Enterprise LLC as the sender and include opt-out instructions.
Payment Information
Jules Custom Enterprise LLC accepts Zelle, Cash App, major credit and debit cards, and online invoices. Payment information provided through our website or payment links is transmitted directly to and processed by our payment processor (such as Stripe) using industry-standard encryption.
π Jules Custom Enterprise LLC does not store your full credit card number, CVV, or bank account details on our servers. All payment data is handled in accordance with Payment Card Industry Data Security Standards (PCI-DSS).
Changes to This Privacy Policy
Jules Custom Enterprise LLC reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the effective date at the top of this policy and post the revised policy on our website. Your continued use of our website or services after changes constitutes acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
By using julesmultiservice.com or engaging Jules Custom Enterprise LLC for any product or service, you acknowledge that you have read, understood, and agree to this Privacy Policy.
This Privacy Policy is effective as of March 14, 2023 and was authorized by the Manager Member of Jules Custom Enterprise LLC.
Questions About Our Privacy Practices?
We are happy to help. Reach out anytime during business hours.
(832) 322-3449 Β· 1julescustom@gmail.com
MonβSat: 9:00 AM β 6:30 PM Β· Sunday: Closed